Refund policy

RETURN AND REFUND POLICY

Last updated: September 27, 2026

1. Our Policy We want you and your pets to be happy with every purchase. If you're not satisfied, we're here to help.

2. Eligibility for Returns We accept return requests within 14 days of delivery for the following reasons:

• Item arrived damaged or defective
• Wrong item received
• Item significantly different from description

We do not accept returns for change of mind or incorrect size/variant selected by the customer.

3. How to Request a Return Contact us at your store's support email within 14 days of receiving your order. Please include:

• Your order number
• A description of the issue
• Photos of the item (if damaged or defective)

We will respond within 2 business days with next steps.

4. Refunds Once your return is approved, a refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

6. Non-Returnable Items

• Items returned more than 14 days after delivery
• Items that are used, opened, or not in original condition
• Items damaged due to misuse

7. Contact Us For return and refund inquiries, please contact us at your store's support email.